Professional Cleaning Services in Ohio

Effective Date: January 1, 2023

This Privacy Policy is here to better serve those who are concerned with how their Personal Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal Information with our website.

What personal information do we collect from the people that visit our website?

When on our site you may be asked to enter your name, email address, phone number, address, or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form, or enter information on our site.

How do we use your information?

We may use the information to:

• Allow us to improve our customer service
• Respond to your inquiries and provide quotes for cleaning services
• Schedule and manage cleaning appointments
• Send emails regarding our services, specials, or promotions
• Follow up with your inquiries either through phone or email

How do we protect your information?

Our website is regularly scanned for security holes and known vulnerabilities in order to make the site as safe as possible.

Site Scanning: We use efficient security measures that look over the site to prevent any breaches or information leaks.

Sensitive information such as credit information is encrypted and only accessible by a small number of people that have the credentials to view it. Personal information that is viewed can't be shared or shown to others.

How do we use cookies?

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. We use cookies for the following purposes:

• Essential Cookies: These are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
• Preference Cookies: These cookies remember your preferences, such as language settings or font size, to provide a more personalized experience.
• Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. This helps us improve our site's performance and user experience.
• Functional Cookies: These cookies enable additional functionality like remembering your login status or form completion progress.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of our website may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide users with advance notice. When working with others to help run our site, they make sure to keep all personal information confidential. We may also release information to comply with the law under certain circumstances.

Ohio Online Privacy Protection Act (OOPPA)

As an Ohio-based business operating in Toledo, OH, we comply with the Ohio Online Privacy Protection Act (OOPPA). According to OOPPA and Ohio privacy laws, we agree to the following:

• We clearly post our privacy policy on our website
• We inform users about the types of personal information we collect
• We explain how we use the information we collect
• We provide contact information for privacy-related questions
• We notify users of any material changes to our privacy policy
• We maintain reasonable security procedures to protect personal information

Ohio Residents' Privacy Rights

Ohio residents have specific rights regarding their personal information:

• Right to Access: You have the right to request access to the personal information we have collected about you.
• Right to Correction: You have the right to request correction of inaccurate personal information.
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (though we do not sell personal information).

To exercise any of these rights, please contact us using the information provided below.

You will be notified of any Privacy Policy changes:

On our Privacy Policy Page. We will update the effective date at the top of this policy when changes are made.

Can change your personal information:

• By emailing us at info@vickilynncleaning.com
• By calling us at (205) 866-9168
• By visiting our office at 4410 Westway St, Toledo, OH 43612

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Should a data breach occur, our plan to notify you and protect the site.

We will notify you either by email or by phone to let you know of a breach and work with law enforcement to secure the site and protect any other personal information.

Why do we collect your email address?

With your email we can respond to any questions that you may have or any requests that you have sent to us. We also use the emails to send information about our cleaning services, special offers, and appointment reminders.

CAN-SPAM Act Compliance

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third-party email marketing services for compliance, if one is used
• Honor opt-out/unsubscribe requests quickly

Allow users to unsubscribe

If at any time you would like to unsubscribe from receiving future emails, you can email us at: info@vickilynncleaning.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

VickiLynn Cleaning Service
4410 Westway St, Toledo, OH 43612
(205) 866-9168
info@vickilynncleaning.com
www.vickilynncleaning.com

Effective Date: January 1, 2023

Website Terms of Use Version 1.0

The VickiLynn Cleaning Service website located at https://vickilynncleaning.com is a copyrighted work belonging to VickiLynn Cleaning Service. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

USE OF WEBSITE

Our website allows customers to request cleaning services, contact our team, and receive updates regarding appointments and service details. You agree to provide accurate information when submitting any form on our website.

SERVICE APPOINTMENTS

Scheduling a cleaning service through our website, phone, or in-person is subject to availability. Appointment times are estimates and may change due to weather, traffic, previous job duration, or other operational factors.

COMMUNICATION

By providing your contact information, you consent to receive service-related communications, including:

• Appointment reminders and confirmations
• Service updates and technician ETA notices
• Rescheduling or cancellation messages
• Follow-up communications regarding service quality

PAYMENT AND BILLING

Payment terms will be confirmed at the time of service scheduling. Our standard rates are:

• Residential Cleaning: Starting at $50 per hour
• Commercial Cleaning: Starting at $100 per hour
• Deep Cleaning: Custom quotes based on scope of work
• Contract Services: Negotiated rates for regular service

Payment is due upon completion of service unless other arrangements have been made in writing. We accept cash, check, and major credit cards.

CANCELLATIONS AND RESCHEDULING

If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance. Last-minute cancellations (less than 24 hours notice) may be subject to a $50 cancellation fee. No-show appointments will be charged 50% of the estimated service cost.

SERVICE GUARANTEE

We guarantee our cleaning services. If you are not satisfied with any aspect of our service, please notify us within 24 hours of service completion. We will return to address your concerns at no additional charge.

PROPERTY DAMAGE AND LIABILITY

While we take utmost care in providing cleaning services, VickiLynn Cleaning Service is not liable for damages to fragile, delicate, or improperly installed items. We recommend securing valuable or sentimental items before our arrival. Our liability for any damage occurring during service is limited to the cost of the service provided.

ACCESS TO PROPERTY

You agree to provide safe access to all areas requiring cleaning. If our staff encounters unsafe conditions, hazardous materials, or pest infestations, we reserve the right to discontinue service until conditions are made safe.

CLEANING PRODUCTS AND EQUIPMENT

We provide all necessary cleaning products and equipment. If you prefer specific products or have allergies, please notify us in advance. Additional charges may apply for special product requests.

CONTRACT SERVICES

Long-term contract services require a signed agreement. Contract terms, including pricing, frequency, and scope of work, will be detailed in the service contract. Either party may terminate the contract with 30 days written notice.

LIMITATION OF LIABILITY

VickiLynn Cleaning Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website, including but not limited to loss of profits, data, or use.

INDEMNIFICATION

You agree to indemnify and hold harmless VickiLynn Cleaning Service and its employees from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

CHANGES TO TERMS

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

CONTACT INFORMATION

For questions about these Terms & Conditions, please contact us:

VickiLynn Cleaning Service
4410 Westway St, Toledo, OH 43612
Phone: (205) 866-9168
Email: info@vickilynncleaning.com
Website: www.vickilynncleaning.com

COPYRIGHT/TRADEMARK INFORMATION

Copyright © 2023 VickiLynn Cleaning Service. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.